SERVICES WE OFFER

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TCS has over twenty-five years of gaming analytical experience in the corporate and Native American gaming industry. We identify sub-performing assets, trends and opportunities.

• One Time Evaluations
• Quarterly Evaluations
• Annual Evaluations
• Recommendations, Suggestions and Solutions

Experienced and knowledgeable trainers providing a variety of educational and motivational trainings.

• New Employee Customer Service Introduction
• Overall Customer Service Training
• Recurring Refresher Customer Service Training

• New Supervisor Training
• Front line Supervisory Training
• Coaching and Counseling
• Documenting and Discipline
• Evaluation Documentation and Administration
• Senior Management Training

• Team Rally Presentation
• Targeted Team Development
• Recurring/Refresher Trainings

Experienced in analytics and overall property evaluations that are targeted at improving revenue performance and property presentation

• One-Time Overall Evaluation of Customer Experience
• Recurring Evaluations of Customer Service Experience
• Facility Presentation Evaluation
• Employee/Customer Interactions Reports

• General Evaluation of Overall Property Performance and Presentation
• Employee Performance Report
• Customer Feedback Report

Promotional and Entertainment Events Coordination Experience and Hands-on Over site.

• VIP Promotions Service
• Targeted Promotions Service
• Overall Promotions Service

• Provide Services from Vending to Design and Build out of Bar and Restaurant Concepts
• Analytical Review of Current Business Operations with Recommendations to Increase Profit Margins

Senior Experience in Developing Overall Strategy for Identifying Property Potential, Revenue Projections and Construction Solutions.

• Project Construction Management Service
• Project Planning and Development Service